Devon Danglade

Cary, NC | (512) 426-1228 | devonuxdesign@gmail.com | Portfolio LinkedIn

Professional Summary

I come from Trust and Safety, where I handled ambiguous edge cases, and messy real world user issues. I’m now focused on UX and systems design, applying my operational perspective into how products are built and improved.

Skills

Work History

Senior Trust and Safety Analyst
11/2022 - Current
Apex Systems | Raleigh, NC
  • Validated and corrected content labels used in machine learning training pipelines.
  • Performed secondary review of high-impact content to ensure accuracy in moderation outcomes.
  • Reduced inconsistencies in content classification by identifying tagging errors and policy gaps.
  • Evaluated ambiguous content cases requiring advanced policy interpretation
  • Identified tagging errors and policy gaps, reducing inconsistencies in content classification
Trust and Safety Analyst
8/2021 - 11/2022
Apex Systems | Raleigh, NC
  • Performed first-touch reviews of content to ensure accuracy in moderation outcomes.
  • Helped maintain platform trust/integrity
  • Maintained accuracy across repetitive tasks
Technical Support SME (MacOS, iPadOS, iOS)
1/2021 - 8/2021
Transcom | Raleigh, NC
  • Supported macOS, iPadOS, and iOS devices, handling complex cross-system issues and advanced troubleshooting scenarios
  • Served as a Subject Matter Expert through internal support channels, assisting peers with escalated and ambiguous cases
  • Provided guidance on complex troubleshooting workflows, improving resolution efficiency and decision confidence across the team
  • Resolved high-complexity issues requiring deeper system-level understanding across hardware and software environments
Technical Support Advisor (iOS)
5/2020 - 1/2021
Transcom | Raleigh, NC
  • Provided technical support for iOS devices, diagnosing and resolving hardware and software issues in high-volume environments
  • Guided users through troubleshooting steps with clear, structured communication
  • Applied support guidelines to resolve a wide range of common and moderately complex issues
  • Maintained accuracy and consistency while managing large volumes of customer interactions

Education

User Experience Design – Bachelor of Science, Western Governors University
In Progress
Salt Lake City, UT
Web & UX Design – Associate of Applied Science, Wake Technical Community College
May 2026
Raleigh, NC

Certifications

Google UX Design Professional Certificate
2026
Diesel Technician Certificate
2017